So here I was, with a $20.00 (+s&h!) Gomadic Charger in the mail for a Kindle 1 that no longer existed, and an incompatible (charging adapter wise) Kindle 3 on its way!
I immediately emailed Gomadic Customer Support, explaining the problem and asking how it can be remedied, because otherwise I'd reluctantly have to return the product (they have unconditional 30-day return policy).
To my agreeable surprise, they answered my email within a couple of hours of my sending it to them, and informed me they were sorry to hear of my broken Kindle, and that they had already mailed me the appropriate adapter so I could charge my new Kindle 3, all free of charge.
If that ain't the Rolls-Royce of customer support, I don't know what is.
0 comments:
Post a Comment