I.R.I.S. IRIScan Book 2 Portable Scanner

The directions for use are easy to follow. It is compact and portable. The accompanying software works easily with Microsoft Word. Battery life not so good. And while it scanned matte pages with ease, it ignored paper with any kind of shine, such as a photo or magazine type document. Also iffy with receipts from today's digital cash registers. Not the go anywhere, scan anything wonder I might have expected from the brochure.

I just purchased the IRIScan book 2 executive(I ordered it from the company directly). I would not recommend this product. It was delivered to me on Monday, and I set it up. The executive is the product with Bluetooth and a rechargeable battery. However here is the response I just received back from Technical Support after I emailed them about my experience with the rechargeable battery. See below for the sequence of exchanges.

My email to technical support:

We are having a problem with our "brand" new IRIScan Book Executive. We have fully charged the battery twice now. Here is what we are experiencing. Yesterday we fully charged the battery--waited for the light to go out. Scanned three pages and turned it off. Today when I turned it on the battery was dead and has to be recharged. Each day we have had it--we have had to charge the battery again.

The reason we bought the executive was because of the rechargeable battery. We thought this would be much better that having to replace batteries--but if it has to be constantly recharged it is not going to serve our purpose. Shouldn't the battery hold a charge?? What is going on?? I believe we will have to return the product if this is not corrected.

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Their response to me:

Apologies for the inconvenience, I have encountered this and contacted our developers and was advised that the battery is designed in a way to discharge the potential energy in order to endure more recharge cycles. If you do not use the Bluetooth feature and do not mind an exchange, we can do an exchange of the IRISCan Book Executive for the standard battery operated one. If you need further assistance regarding this issue, please contact us.

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Basically they are saying they have given me a product that requires three hours to charge every day I want to scan something. I was expecting a rechargeable battery that works like every other rechargeable product I own. I cannot believe they actually expect to have satisfied customers with this product.

I felt compelled to inform anyone considering acquiring this product that "rechargeable" means every day.

10/31/2011

The company has responded to my inquiries about the issue. They suggested I charge the device with a direct connect to outlet with iPhone or Kindle connection. I did this but still experienced fast drain of the battery; however, it did last overnight one time. Now they are suggesting that it is the SD card in the scanner that is causing the drain. The suggestion has been made to remove the SD card, and this action will stop the severe drain on the battery. I have not be able to test this yet but will do so. I'm not sure how I'm going to keep track of the SD card when it is not in the scanner.

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Bought this scanner to use on books, it was a disaster..!!

The edges are blurred, the quality of the scan is very poor.

Used it on color photographs, also a disaster..colors were far from true.

Save your money.

Bought this from Best Buy and I had no problem returning it for a refund.

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Install was easy, but seemed to repeat itself, but without damage to previous information entered.

Test copy worked well. Beware, the "green" light referenced in the booklet is very pale, and if a desk lamp is on, may not be visible. I turned off my desk lamp and it became easily seen.

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I am happy to leave a positive comment about both the company and the product. I just received this product from IRIS and absolutely LOVE IT! I ran into a snag (delivery issue) and contacted customer service. They answered my email instantly and were both incredibly helpful and nice to deal with. I'll tell you, IRIS has a customer service that impressed me a lot. I recommend them highly!

As for the product, the software that come with the scanner is incredible. I already have a lot of electronic bills coming in monthly. I am going to use the scanner to scan the remaining paper invoices and change them to PDF so I can have complete records of all my bills. This is exciting!

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