I could not open the CD either. My last two installations were for a Logitech mouse and a Brother printer, both trouble free.
I now have this recurring message when I boot that installation failed. It does not respond to a computer restore sequence.
Since I could not get CD to load, nor activate the "buttons" or "switches" (holes in the unit) I give it a total F for failure.
Seller digimall was prompt and courteous when emailed, I returned unit , and they promise that a refund in a few days will appear on my credit card.
I am still looking for a handheld scanner. I consider the design of this unit to be junk.
Buy PS410 Black 600DPI Color & Mono HandyScan Handheld Scanner Now

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